Salary: £32,000 - £35,000 (40 hours Monday to Friday)
31 days Holiday including Bank Holidays
Who are Presona:
Presona are a business who treats everyone like family and was founded in 2008. Their aim is to transform recycling industries to see a world where recycling just works, as well as it being more efficient for their customers. To create a great place to work and grow for their team, both goals are at the heart of everything they do.
Whilst delivering the highest level of customer service you will be responsible for:
Effectively managing team members performance to ensure team objectives and sales goals are being carried out and met.
Building and maintaining customer relationships by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
Displaying extensive working knowledge of industry standards and practices, including product details and company services offered.
Overseeing Revenue goals.
Managing the customer service contracts.
Assisting with or performing administrative tasks, including ensuring meeting minutes are prepared.
Develop a working knowledge of industry regulations, restrictions, laws, and ensures service department adheres to all regulations.
Involvement in setting and monitoring cost budgets, spend approval, and relevant KPIs.
Escalation contact out of hours.
Regularly auditing work being done and customer service being provided to ensure all standards are met and oversee that maintenance work is carried out effectively, correctly, and thoroughly
Monitoring client complaints to define patterns and work to lessen those recurring issues.
Service fleet vehicle management.
Previous experience of working as a Customer Service Manager in a Manufacturing/Industrial environment
Excellent Interpersonal and customer service skills.
Strong leadership ability.
Attention to detail.
Excellent organisational and time management skills.
Excellent written and verbal communication skills.
Computer literate with the ability to use Microsoft packages (Excel, Word, Teams etc)