Customer Service Manager 

Salary: £32,000 - £35,000 (40 hours Monday to Friday)

Location: Bridgwater

Industry: Manufacturing/Engineering 

Sector: Recycling 

Benefits:

31 days Holiday including Bank Holidays

Pension Scheme

Who are Presona:

Presona are a business who treats everyone like family and was founded in 2008. Their aim is to transform recycling industries to see a world where recycling just works, as well as it being more efficient for their customers. To create a great place to work and grow for their team, both goals are at the heart of everything they do.

Responsibilities:

Whilst delivering the highest level of customer service you will be responsible for:

• Effectively managing team members performance to ensure team objectives and sales goals are being carried out and met.

• Building and maintaining customer relationships by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.

• Displaying extensive working knowledge of industry standards and practices, including product details and company services offered.

• Overseeing Revenue goals.
• Managing the customer service contracts.

• Assisting with or performing administrative tasks, including ensuring meeting minutes are prepared.

• Develop a working knowledge of industry regulations, restrictions, laws, and ensures service department adheres to all regulations.

• Involvement in setting and monitoring cost budgets, spend approval, and relevant KPIs.

• Escalation contact out of hours.

• Regularly auditing work being done and customer service being provided to ensure all standards are met and oversee that maintenance work is carried out effectively, correctly, and thoroughly

• Monitoring client complaints to define patterns and work to lessen those recurring issues.

• Service fleet vehicle management.

• Monthly reporting.

About you:

• Previous experience of working as a Customer Service Manager in a  Manufacturing/Industrial environment 
• Excellent Interpersonal and customer service skills.
• Strong leadership ability.
• Attention to detail.
• Excellent organisational and time management skills.
• Excellent written and verbal communication skills.
• Computer literate with the ability to use Microsoft packages (Excel, Word, Teams etc)